Fruit Bat Support

How can we help?

Quick fixes for the usual problems, the full user guide, and how to tell us about a bug. A fuller help centre is on the way.

Quick fixes

Netflix, Disney+ or another streaming site won’t play
  1. Open Settings › Privacy & Security › Protected content.
  2. Downloading: wait a minute, then reload the page. Restart Fruit Bat (Linux, first time): restart. Off: switch it on.
  3. Ready but still failing? Press Test playback. If the test video plays, pause Lime Blocker (the lime in the toolbar) and reload the site.
  4. Streaming never works in Vampire Bat windows. Use a normal window.
More in the docs →
A website looks broken or a button doesn’t work
  1. Click the lime in the toolbar › Pause Lime Blocker, then reload. If that fixes it, the blocker was catching something the site needs. Turn it back on afterwards (pausing applies everywhere).
  2. If you hid something with Hide element, right-click › Show all hidden elements on this site.
  3. Still broken? Try Ctrl+Shift+R to reload without the cache, then report it below with the site’s address.
More in the docs →
“Secure site not available”

The site doesn’t offer HTTPS. Go back is the safe choice; Continue to HTTP site loads it anyway, and Fruit Bat remembers that site. Settings › Privacy & Security › HTTPS-Only Mode lists the sites you allowed.

More in the docs →
A Vampire Bat (Tor) window won’t connect
  1. Connecting usually takes 5–30 seconds. Give it a minute.
  2. If your network blocks Tor, turn on a bridge in Settings › Vampire Bat (Snowflake or obfs4), then open a new Vampire Bat window.
  3. If it still fails, the page has Details for troubleshooting with a Copy details button. Include that when you report it.
More in the docs →
Echo won’t download or doesn’t answer
  1. Echo’s AI is a one-time 2.8 GB download and needs at least 6 GB of memory (8 GB recommended). Settings › Echo shows its status and why it can’t run.
  2. If the download stopped, Continue download picks up where it left off.
  3. The first answer takes a few seconds while the AI loads.
More in the docs →
Getting the latest version

Settings › Language and updates › Check for updates. A green Restart to update button appears when one is ready. Mac copies only update themselves on signed builds, and the Linux .deb never does: download those from fruitbat.app.

More in the docs →
Signed out of everything, or want a fresh start on a site

Settings › Privacy & Security › Site data › Clear data… clears cookies and cache (and signs you out of sites). To remove just one site’s history, open History (Ctrl+H), hover a page and choose Forget site.

More in the docs →

Read the guide

Getting startedSetup and finding your way around Keyboard shortcutsEvery shortcut in one place Bookmarks & historyImporting, clearing, downloads PasswordsSaving, filling and managing ExtensionsChrome Web Store and add-ons RoostThe command line and scripts

Report a bug

Copy this, fill in what happened, and send it to us. Your Fruit Bat version and system are filled in for you; nothing is sent until you send it.

Send it to: our contact address is coming soon. Until then, keep a copy and post it when Fruit Bat’s bug tracker opens.